NET-A-PORTER ORDER PROCESSING GOES AWRY
NET-A-PORTER'S CUSTOMER SERVICE IS DOWN. UN-CONTACTABLE, UN-SERVICEABLE, EVER SINCE THE BEGINNING OF THIS MONTH. Photo: YOSHIKAZU TSUNO/AFP/Getty Images. Recently, Net-A-Porter has been receiving a wave of complaints. Bouts of orders were significantly delayed. We examine what happened to a company once known for agility in order processing and shipping. "A company that changes hands often, is not one that seeks quality of service provided to each customer but mass market expansion and whose sole concern is the profitability of the business, which unfortunately does not include customer satisfaction of discerning audiences in matured markets." If you don't already know what is Net-a-Porter (NAP) Natalie Massenet started Net-a-Porter (NAP) in 2000. In 2015, Italian luxury retail ecommerce company Yoox merged with NAP to from YOOX NET-A-PORTER GROUP (YNAP). Uniquely positioned in the high-growth online luxury sector, YNAP has a client
