Beware of ASOS: Online Fashion Retailer Bungles Up Your Orders

I have had 3 incredible encounters with ASOS. When I say "incredible" in this post, it means astoundingly appalling. What's notable about my negative encounters with ASOS is that all three of them happened in a short span of 4 months! If you had similar encounters with online retailers or e-tailers like ASOS, please share them here.


Encounter 1: ASOS sent me my Miss Sixty Check mini Prom Dress in the wrong colour - a colour they did not even display or sell on the ASOS website! When I contacted them, they gave the usual excuse that the item I wanted had sold out and all they could do was a refund. What a hassle and total disappointment it was for me.

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Encounter 2: Over one gruelling month had passed and I had thought my items from ASOS have been lost in transit and I wasn't wrong - except that ASOS could have not shipped the items out at all in the first place? Was this a purely ridiculous prank or a terrible unavoidable mistake?

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And because of that, I will have to kiss goodbye to my Lowie Nordic Vintage Style Ear Muffs forever... My ears will not be kept warm from the harsh Nordic winter in Finnmark but I can guarantee you that my heart will be colder when I recall this incident
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Encounter 3: How on earth did my Miss Sixty One Shoulder Printed Dress order from ASOS got turned into a Miss Sixty Spring Printed Peep Toe Shoe Boot when it was delivered to me?

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For those of you who have read my post so far and if you did have a look at each e-mail reply from the ASOS customer care officers, you would have realised their amateur-night cut-paste e-mail text skills with almost every single line written in varying font type and size. Those blokes at ASOS must be used to such complains from customers. Could this be one of the many reasons why ASOS sales in their home country - the UK has been spiralling downhill lately? (View Financial Times report "UK Economy drags back ASOS revenue") Who would be tolerant of such erroneous and unforgivable mistakes time and time again? Especially when there are so many more online fashion retailers sprouting out by the minute.

Comments

  1. Thanks Janet. I just wanted to share with every fashionista about my bad experiences with ASOS. No doubt ASOS has a wide range of fashion apparels, if I can get the brands they carry anywhere else on another retailer's site, I will do so. I have been minimising my purchases from ASOS since.

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  2. omg thats really bad! Some time ago I had problems with Asos too, I got wrong sizes or a completely false item!
    xxo

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  3. Juliane> Hope you are not still having the same problems with ASOS now.

    Sabrina> Thank you, i like your style ;)

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